When does the tour operate?
Everyday, all year around. We depart Toronto at 9.00am and return back around 5.30 pm
Where does the tour pick-up from?
Any hotel that has a Toronto address! If you would like to be picked up outside of Toronto, please e-mail us at info@grandniagaratours.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it to find out the addtional pick and drop off charges
Do I have to book in advance?
We recommend that you should. By booking in advance you will be guaranteed a seat on the tour bus. Plus, our prices on-line are always lower than what you would normally find at a hotel lobby or travel outlet.
Is lunch included in the standard package?
No. Niagara Falls has many restaurants to choose from. You will have plenty of time for lunch on your own during the 2 hours of free time.
What is your cancellation policy?
Since you do not have to pay until the day of the tour, you can cancel anytime.
When is Niagara Falls closed?
Niagara Falls is open all year. However, the Maid of the Mist stops running during the winter (November to March).
How do I pay?
You do not have to pay when you are making an online reservation. Payment is made on the day of the tour to the tour guide. We accept Cash, Visa, Master Card, and American Express.
When Maid of the Mist Boat and Journey Behind the Falls Operate?
The Maid of the Mist Generally operates between April till October every year and Journey Behind the Falls operate throughout the year. During the April to October the customers can choose Maid of the Mist or Journey Behind the Falls and November till March it will be Journey Behind the Falls only to choose.
What is my pick up time?
Downtown Toronto Hotels & Residents : 8: 20 AM - 8:45 AM
Scarborough: 7:45 AM - 8:00 AM
Markham / Richmond Hill / Mississauga / Brampton : 7:30 AM - 7:45 AM
It's always a good idea if you can provide us a phone number that we can reach you while you are in Toronto, this way we can communicate with you just in case if there is a delay or there is a problem finding your Hotel or Residential.
The phone number can be a Hotel or Residential telephone number or a foreign cell phone number that has roaming facilities and you will be using it during your stay in Toronto.
